Refund policy

At Sample by SNKRLABPR, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a straightforward return and refund process.

Return Policy

1. Eligibility for Returns:

• Items can be returned within 15 days of the delivery date.

• To be eligible for a return, all items must be unworn, unwashed, and in their original condition. Tags must be intact and attached.

• Bathing suits and earrings are final sale and cannot be returned or exchanged for hygiene reasons.

2. How to Return an Item:

• All online orders must be returned via our online return portal. Returns in-store are not accepted.

• Visit our [Return Portal Link] and follow the instructions to generate a return label. Please ensure you have your order number and email address handy.

3. Return Shipping:

• Customers are responsible for the cost of return shipping. The return shipping fee will be deducted from your refund amount.

4. Refund Process:

• Once your return is received and inspected, we will notify you via email. If approved, a refund will be issued to your original payment method within 7-10 business days.

• Please note that shipping fees are non-refundable.

5. Exchanges:

• We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

6. Non-Returnable Items:

• Bathing suits

• Earrings

• Final sale items

Additional Information

• Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team at [Customer Service Email] within 48 hours of receiving your order. We will assist you with a replacement or refund.

• Final Sale Items: Items marked as "Final Sale" on our website cannot be returned or exchanged.

For any questions or concerns regarding our return and refund policy, please contact us at samplepuertorico@gmail.com. We're here to help!

Thank you for shopping with Sample by SNKRLAB!